Cut water line, cyber-attacks, affect water customers

A number of Southwestern Bartholomew Water Corp. customers were without water for about three-hours on Friday.

Kathy Ford, the utility’s office manager, says that a water line on Terrace Lake Road was cut by contractors Friday morning. She explains that led to customers on Carr Hill Road, east of Terrace Lake Road, customers on Terrace Lake Road, north of Carr Hill Road and all customers on Suburban Court being without service. Ford says that water was restored at around 1:15 p.m.

As a result of this disruption in service, the utility has issued a Boil Water Advisory through noon on Thurday, October 27 for these same customers. As a precaution, affected customers should bring water to a full boil for five minutes before consumption or use in cooking and food preparation. In addition to the boil advisory, Ford says that these same customers will be without service again on Monday, from 1 p.m. to 3 p.m., for water main work on Terrace Lake Road.

The utility is apologizing for the inconvenience. Ford noted that they were unable to notify customers due to a cyber-attack. A number of websites and online entities, including Twitter, Playstation and others, were subjected to “denial of service” attacks on Friday.